Leaders Lead: Building a Culture ofHonor in your WorkplaceTom Osteen, CIOCalifornia Dental AssociationMarch 1, 2016

Conflict of InterestTom Osteen has no real or apparent conflicts of interest to report.

Agenda The Concept of Honor Honor in the Workplace - Case Studies and Scenarios The Honorable Workplace Building A Culture of Honor Leading with Honor

Learning Objectives Define the concept of honor in the context of thebusiness environment Recognize how honor can create a successfulorganization Apply honor in the workplace to create a moreproductive organization

How Benefits Are Realizedfor the Value of Health ITSatisfactionSupports increasedsatisfaction, whichtranslates to betteroutcomes across theentire Value Suite

Speaker Introduction – Tom Osteen Thirty years in ITCurrently CIO for the California Dental AssociationFormerly AIO (CIO) for Kaiser’s California Central Valley AreaBroad tech background (Software, Network, Systems Engineering)Experience in variety of industries (Healthcare, Finance, Aerospace)MS Information Systems Mgmt (USC), BS Computer Science (USAFA)Senior Fellow of the American Leadership Forum, CHIME MemberFormer Air Force OfficerSurferLive in Chico, California

The Concept of Honor Webster:“Good reputation”“Good quality or character as judged by other people”“High moral standards of behavior” A Dictionary of the English Language (1755)“Nobility of Soul, Magnanimity, and a scorn of meanness”

Views of Honor “Honor in the workplace means honoring yourself and yourvalues” “Honor is respect, recognition, honesty, and openness” “Honor is being a leader” “Honor is representing, with dignity, that which is bigger thanyou” “Honor is Integrity in Action”

Views of Honor “Honor is self-esteem made visible in action.”–Ayn Rand For a vain and cunning cynic, nobility of soul has nopsychological reality and no practical value, only the nobility ofrank, with its unfounded claim to worthiness.” –Kirsti Minsaas “A man has honor when holds himself to and ideal of conductthough it is inconvenient, unprofitable, or dangerous to do so.”-Walter Lippmann “You will never do anything in this world without courage. It is thegreatest quality of the mind next to Honor.” -Aristotle

Views on Challenges to Honor “Myhonor is challenged when only a binary choice ispresented” “Disrespect, being ignored, or discounted challengesmy honor” “Workload and stress challenge my honor” “Expectations about loyalty challenge my honor”

The Foundation of Honor Key values serve as the foundation for honor ctDignityTrust

Honor helps us define and encourage acommon organizational “value ServiceTeamworkRespectDignityTrust

Honor in the movies

Why focus on Honor in the Workplace? As Healthcare IT Leaders, one of our primary roles isto build culture We have three basic levers to deliver businesscapabilities: 1) Technology, 2) Processes, and3) Organization/Culture Building a strong, productive culture at the intersectionof technology and operations is critical to ongoingsuccess It is key to also focus on changing the IT organizationor culture (vs. new systems or processes) to supportdelivery of business value

Why focus on Honor in the Workplace? Honor supports business growth and success Honor builds a sense of fair play Honor instills pride and dignity Honor increases satisfaction

The “Honor Test” in the Workplace Integrity: The Email Dilemma Sharing information in good faith is key to an honorculture. Sharing information also places trust in thereceiver, and obligates them (in an honor culture) toact with honor as well.

The “Honor Test” in the Workplace Courage: Office politics “Create environments where people believe they willbe honored.” -Doug Conant.

The “Honor Test” in the Workplace Respect: Office talk Don’t wonder whether what you say will be repeated, butrather, say what you would be proud to have repeated.

The “Honor Test” in the Workplace Loyalty: To an individual, the Company, or ?Productive loyalty is to a set of values or a mission.Be fiercely loyal to your values!

The Honorable Workplace(a good place to be )“Too many companies bet on having a cut-throat,high-pressure, take-no-prisoners culture to drive theirfinancial success.But a large and growing body of research on positiveorganizational psychology demonstrates that not onlyis a cut-throat environment harmful to productivityover time, but that a positive environment will lead todramatic benefits for employers, employees, and thebottom line.”-”Proof That Positive Work Cultures Are More Productive”,Emma Seppala and Kim Cameron, Harvard Business Review

Building a Culture of Honor Demonstrate it in your Leadership andinterpersonal interactions Encourage it with staff, colleagues, andLeadership Acknowledge it and celebrate it!

Leading with Honor Strong, ethical leadership is essential in our healthcaretechnology work environment Honor is Integrity in action We all have the opportunity to lead with honor every day Leading with honor is rewarding it feels right Sometimes it takes courage Building a culture of honor encourages productive values An honorable workplace is a good place to be, resulting inhigher satisfaction and organizational success

How Benefits Are Realizedfor the Value of Health ITSatisfactionSupports increasedsatisfaction, whichtranslates to betteroutcomes across theentire Value Suite

Leading with Honor Honor is integrity in action Demonstrate it! Encourage it! Celebrate it! Lead with Honor It Works like Magic

Questions? Thank you .Tom OsteenChief Information OfficerCDA CDA Foundation TDIC TDIC Insurance Solutions TDSC1201 K Street, 14th Floor, Sacramento, CA 95814916-554-5900 916.531.9667 916.554.5959 [email protected]